Hi Tony!
Thanks for your comment and sorry to hear about your issue with Sainsbury's. To make sure that the error is not yours (or ours) can you please send us an email from the address you use to log into mySupermarket to customerhelp@mySupermarket.com? If you also include your password we'll log in and have a look to make sure that your Frankfurters are not getting lost in translation between our site and Sainsbury's.
If we find that the error is not ours or yours you'll have to take the issue up with Sainsbury's again- have you tried contacting them via Facebook or Twitter too?
Hi, I was wondering if anyone had experienced anything like this. I tend to shop at Sainsburys and use the home delivery service. For the past two weeks, I have ordered Herta Frankfurters as they are a handy snack for the kids and do have an offer right now. Last week when I unpacked my shopping I noticed that I had been given Sainsburys Frankfurters (which are a copycat offering that is just not as good in my opinion). I hadn't been told of any replacement by the driver and when I checked my details, it surely showed that I had ordered the Sainsburys ones. I was very surprised at this as I don't like their own brand and really wouldn't have ordered them, especially when theirs was at the full price and 33% more expensive. Anyway, I let it go but the next week I did the same. I ordered the offer on Herta Frankfurters, making sure to pick the right ones and selecting the offer. Once again, I got Sainsburys Frankfurters delivered and once again, my receipt showed Sainsburys in my trolley. I know absolutely that I did not pick these. I therefore went back to the site and picked the right ones again, sure enough they showed correctly in my trolley. I didn't go through to checkout though so am not sure what would have happened. I will try this next week if the offer is still on just to see. When I phoned Sainsburys and questioned this occurrence, they flatly denied the possibility, almost to the point of rudeness. They very bluntly told me that there was no mistake and I had made the error not them. I tried to explain that it was highly unlikely that I would have made the same mistake twice and only on this one item, especially after taking so much care. the customer service representative was absolutely not even open to discussion, she was simply not willing to listen and not willing to consider that anything other than I was wrong. I felt very angry after the call as in previous times, the Sainsburys support centre had always been most helpful. I don't know why I met so much resistance to this query. Either it was a bad day at the office, the general support has fallen to a new and more ignorant low or maybe I had hit a nerve. So I am now wondering, is this a tactic they use to upsell to their more lucrative own branding? Has anyone else noticed this behaviour at all?
And BTW, yeah I know that any frankfurter is not great but hey, it's quick and easy for the kids (and me too).
