Thanks for your email- we'll be posting more information about the VIP programme here later on today. This forum is a great place to flag issues to us but in terms of resolving individual queries this isn't the most effective way of contacting us - all queries should continue to be sent to customerhelp@mysupermarket.com
Emails are monitored daily and the support team is responding to all queries as fast as they can- if you send us a private message on here we'll be able to send it onto the Cashback team, but this is not the quickest way to resolve your query.
Did you forward your Delivery receipts for all your shops onto vip@mysupermarket.com?
-- Edited by mySupermarket on Monday 2nd of December 2013 10:26:02 AM
I have made 5 purchases via this programme and recveived cash back the next day on 4 of them (brilliant service). However, one of my purchases did not get the £5 cash back. I've chased twice by email but had no reply. I notice you are advising people to pm you with their email address but can not see how to do this.
